Once you have placed your order, you will receive an order confirmation via email. The confirmation will include details of your products, prices, and billing and delivery information.
If you notice any errors in your order confirmation, please contact us immediately at info@sarajewelry.se.
Order Processing
We aim to pack and dispatch your order within 1–3 working days. Once your order has been shipped, you will receive a tracking number via email.
Delivery Time
Delivery typically takes 6–10 working days.
Delays
If your delivery is delayed and you have not been notified of an extended delivery time, please contact us at info@sarajewelry.se.
Please note that delays caused by postal carriers or circumstances beyond our control may occur.
All prices displayed on our website are listed in GBP (£).
We reserve the right to adjust prices due to supplier price changes, typographical errors, or inaccuracies.
When purchasing goods from our website, you have a statutory right to cancel your order within 14 days of receiving your items.
Notification
To exercise your right to cancel, please contact us at info@sarajewelry.se and include your name, address, email address, order number, and the items you wish to return.
Returns
Products must be returned within 14 days of notifying us.
Return Shipping
You are responsible for return shipping costs. Items should be returned in their original condition and packaging.
Deductions
We reserve the right to deduct an amount from your refund if the product shows signs of use or damage.
All products are inspected before dispatch. If you receive a faulty or damaged item, we will resolve the issue in accordance with applicable consumer protection laws.
Please contact us at info@sarajewelry.se before returning any defective item.
Please provide your name, address, email address, order number, and a description of the issue.
If we are unable to repair or replace the item, we will issue a refund where appropriate.
We reserve the right to reject a complaint if the item is found not to be faulty.
We are not liable for indirect or consequential losses arising from the use of our products.
We accept no liability for delays or failures caused by circumstances beyond our reasonable control.
We reserve the right for any typographical errors and for products being out of stock.
Product images are for illustrative purposes only. Variations in colour and appearance may occur.
We reserve the right to amend these Terms & Conditions at any time. Updated terms will be published on our website.
These Terms & Conditions are governed by Swedish law.
If a dispute cannot be resolved directly with us, customers may seek resolution through appropriate consumer protection bodies.
Orders that are not collected and are returned to us may incur a handling fee.
We reserve the right to charge a fee of £15 to cover return shipping and administrative costs.
This website is operated by:
RYDBECK GROUP AB
Company Registration Number: 5594715905
Email: info@sarajewelry.se