We hope you love your Sara Jewelry order. If for any reason you change your mind, you are welcome to return your order in accordance with the policy below.
If you purchased your order online, you have the right to cancel your purchase within 14 days of receiving your order, without giving a reason.
After notifying us that you wish to cancel, you have a further 14 days to return the item(s) to us.
To start a return, please contact our customer service team before sending your parcel. We will provide you with our return instructions and a Return Form to include inside your parcel.
Our international return facility is located in Sweden.
All returns must be sent to:
Sara Jewelry / Rydbeck Group AB
Lingonvägen 30
824 33 Hudiksvall
SWEDEN
Please note that we are unable to collect parcels from collection points or parcel shops. Your return must therefore be sent using a service that delivers directly to the address above.
For returns where you have changed your mind, you are responsible for the cost of returning the item to us.
Please be aware before purchasing that our return facility is located in Sweden and international returns must be sent to Sweden.
We strongly recommend using a tracked shipping service and keeping your tracking receipt until your return has been received and processed.
When completing a customs declaration for an international return, please mark the parcel as “Returned Goods.”
You may inspect and handle the product as you reasonably would when viewing an item in a shop.
Returned items should be sent back in their original condition. We reserve the right to make an appropriate deduction from the refund if the value of an item has been reduced as a result of handling beyond what is reasonably necessary to inspect the product.
If your item arrives faulty, damaged, or you have received the wrong item, please contact us before returning anything.
Please include your order number and, where appropriate, photographs showing the issue so that we can assist you as quickly as possible.
You will not be required to pay international return shipping costs for an item that is faulty, damaged or incorrect where we require the item to be returned.
Depending on the circumstances and your applicable consumer rights, we will arrange an appropriate solution such as a replacement, refund or return at our expense.
Nothing in this policy affects your statutory consumer rights.
Once your return has been received and inspected, we will process your refund as soon as possible.
Refunds are normally processed within 1–5 business days after we receive and inspect your return.
Where you exercise your statutory right to cancel, any standard delivery charge paid on the original order will also be refunded where required by applicable law. If you selected a more expensive delivery option, we are not required to refund the additional amount above the standard delivery cost.
Refunds will be made to the original payment method used for your purchase.
Please note that your bank or payment provider may require additional time for the refund to appear in your account.
Once you contact us regarding your return, we will provide you with a Return Form.
Please complete the form and place it inside your return parcel. This allows us to identify your order and process your return as quickly as possible.
Certain products may be excluded from the right to cancel where permitted by applicable law, including:
Any applicable exception will be clearly communicated where relevant.
If you would like to make a return or have any questions regarding your order, please contact us at:
Please include your name and order number so that we can assist you as quickly as possible.
Sara Jewelry is operated by Rydbeck Group AB, Sweden.
Returns & Refunds
We want you to feel completely confident when shopping with Sara Jewelry. If something isn’t quite right, we're here to help.
30-Day Returns
We accept returns within 30 days of delivery.
To request a return, please contact us at hello@sarajewelry.co before sending your item back. We will provide you with the necessary return instructions.
Our return facility is located in Sweden. Customers are responsible for arranging and paying for return shipping unless the item received is faulty, damaged, or incorrect.
We recommend using a tracked shipping service, as we cannot be responsible for return packages lost in transit.
For UK Customers
Your 30-day return period is in addition to your statutory rights.
Under UK consumer law, you have the right to cancel an eligible online purchase within 14 days of receiving your order. After notifying us of your cancellation, you have a further 14 days to return the goods.
Return Condition
Items should be returned in their original condition and with their original packaging where possible.
We reserve the right to reduce the refund where an item has been handled beyond what is reasonably necessary to inspect it, where permitted by applicable law.
Non-Returnable Items
Personalised or custom-made products cannot normally be returned unless they are faulty.
For hygiene reasons, certain sealed products may also be excluded from returns once the seal has been broken, where permitted by applicable law.
Refunds
Once your return has been received and approved, your refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional time for the refund to appear in your account.
For UK customers exercising their statutory cancellation right, applicable standard delivery charges will also be refunded as required by law.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, or you receive the wrong item, please contact us at hello@sarajewelry.co with your order number and photos of the issue where possible.
We’ll work with you to resolve the issue as quickly as possible.
Nothing in this policy affects any rights you may have under applicable consumer law.