We want you to feel completely confident when shopping with Sara Jewelry. If something isn’t quite right, returning your item is simple.
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items.
To exercise this right, please contact us at:
You then have an additional 14 days to return the item.
To be eligible for a return:
Items must be unused
Items must be in original condition
Items must be returned in original packaging
For hygiene and safety reasons, we cannot accept returns on:
Earrings
Personalised/custom items
Unless the item is faulty.
Once your return has been received and inspected:
Refunds will be issued to the original payment method
Please allow 5–10 business days for processing
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
If you receive a faulty or incorrect item, please contact us immediately:
We will resolve the issue as quickly as possible.